But know that different consumer protections apply to credit and debit card charges. What if you never got your order, or rejected it, but your credit or debit card statement shows you were charged? If the company won't reverse the charge, dispute it. Most businesses will work with you to resolve the problem and keep you as a customer. But first things first: Contact the seller.
The chart below details how the Rule works.
Amazon lost package store full#
If the seller doesn’t ship your order, it has to give you a full refund - not just a gift card or store credit.If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund.That goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order. Sellers have to ship your order within the time they (or their ads) say.The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. Your Rights When You Shop by Mail, Online, or by Phone Your Rights When You Get Unordered Merchandise.Disputing Credit and Debit Card Charges.Your Rights When You Shop by Mail, Online, or by Phone.Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments.Jobs and Making Money Show/hide Jobs and Making Money menu items.Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items.Shopping and Donating Show/hide Shopping and Donating menu items.If I had a problem, they would solve it without an issue. How is that something that I am supposed to contact the police about?Īmazon used to be geared towards solving problems and had great customer service. I need to file a police report for something that was not in a sealed box that I opened? I don't understand this, what am I supposed to tell the police? I received a sealed box and something was missing? It was not stolen as it went from the driver's hand to my hand and out of ten items, one thing was missing. I contacted them to report the item missing from the package and they told me that I have to file a police report. I got the CPU and Motherboard but no RAM. The second issue I have was that I had to sign for a delivery and one of the items in that delivery was missing. Now I had to wait another day to build the new computer. I would rather they tell me they ran out of time and he needed to leave because they would not pay him overtime.
Amazon lost package store driver#
My first gripe was last night I waited up for a delivery that was supposed to be here by 9 pm and at 8:45 pm I gota message that the driver was unable to deliver to me due to security concerns. I ordered a new CPU, Motherboard, DDR5 Ram, and other parts like RGB lights for the case.I also ordered a bunch of other things needed for the home and spent almost three grand on crap that was needed. I ordered a bunch of stuff to rebuild my computer and make some changes to my desk like adding a second monitor with a monitor arm. Please report spam and other rule-breaking posts.Īmazon US Support: 86 Amazon Subreddits Products Your account needs to be at least 30 days old with 50 karma to post anywhere other than the stickied help thread.
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