Prior retail sales experience (or customer-focused experience) preferred Here are the competencies we expect from our Store leaders:ĭecision-Quality/Decision-Making Abilitiesįlexible availability – including nights, weekend, and holidays They define the behaviors of leaders that can drive the business and build great talent. Our Leadership Competencies set the bar of what great people leaders look like. Maintains confidentiality of all Company information. Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle-free shopping experience.Ĭreates an inclusive store environment where everyone (teammates & customers) feels welcome.Īdhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Prioritizes coaching and developing oneself and others provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.). Performs other tasks as assigned by management. Takes an all-hands-on-deck approach to support the team across the store. Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.Īssists with training teammates on company procedures and programs this includes onboarding new teammates and cross-training current teammates. Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.Īssists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events. Supports building and hiring a strong team by observing in-store interviews and department tours.īuilds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.
With the guidance of the Assistant Store Manager and Store Manager, the Key Holder Lead is focused on delivering the best service to customers as well as providing direction to teammates as their immediate point of contact and coach. The Key Holder Lead has a direct impact on both the execution of brand standards as well as the teammate experience.
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